Refund policy

30-Day Return Policy

We want you to love your GZFDY piece. If it is not right for your space, you may return eligible items within 30 days of delivery for a refund or exchange.

Return eligibility

Items must be unused, in their original condition, and returned in the original packaging when possible.
Foliage, branches, and stems must not be trimmed, bent out of shape, or re-potted.
Each item requires its own return request. Multi-piece orders packed in separate boxes must be returned as separate shipments.
Proof of purchase (order number or order confirmation email) is required.

How to start a return

Email support@gzfdyhome.com with your order number, the item you wish to return, and the reason. We will reply within one business day with a return authorization and shipping instructions. Please do not ship items back before receiving authorization.

Return shipping

Damaged, defective, or incorrect items: we cover return shipping and send a prepaid label. Please send photos of the item and packaging within 7 days of delivery.
Change of mind: return shipping is the customer's responsibility, and original shipping charges are non-refundable.
Returns sent without authorization, or shipped cash-on-delivery, cannot be accepted.

Refunds

Refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. We will email you when the refund is processed. Original shipping charges are refunded only when the return results from our error.

Exchanges

We offer exchanges for the same item in a different size or finish, subject to availability. If you prefer a different product, return the eligible item for a refund and place a new order.

Non-returnable items

Final sale and clearance items.
Custom and commercial pieces after mockup approval (these are made to your specification and are final sale).
Items showing signs of outdoor misuse, alteration, or damage after delivery.
Gift cards.

Damaged or missing in transit

Please inspect your order on arrival and report damage or missing parts within 7 days of delivery. We will arrange a replacement part or a full replacement at no cost.

10-Year Foliage Promise

Separate from the return window: if foliage fades, sheds excessively, or loses shape under normal indoor use within 10 years of purchase, contact us with photos and we will replace the piece.